Customer Satisfaction
At Rotation Industries we strive for 100% customer satisfaction. We quality check every order before shipment to ensure accuracy and at the highest quality possible. If an issue does arise, please contact us as soon as possible, and we will do our best to correct the situation within our policies and procedures. Rotation Industries believes in outstanding customer service, and service beyond the sale. Make us your #1 choice for all your custom motorcycle parts!
Cancellations, Returns, & Warranty
Cancellations
Any order cancellations must be made within 24 hours of when the order was placed. After that time a restock or cancellation fee of up to 25% may be applied. ALL cancelled orders placed with Paypal or a Credit Card will incur a 2.2% cancellation fee to recoup the transaction fees for using these payment methods.
Returns
Damaged Items: If an item is damaged in shipping, indicate “Damaged” when you sign for the delivery. Keep all paperwork, boxes, and packing materials. Call us within 24 hours of the delivery for further instructions. Do NOT refuse the delivery.
Incorrect Items: If you believe you have received an incorrect order, or partial order, contact us within 72 hours of delivery. Always check part numbers and fitment before installation of any parts. If you ordered a wheel set without tires mounted, confirm correct fitment before mounting tires on the wheels. Once tires have been mounted, returns will not be accepted for improper fitment. If the customer ordered the incorrect part, you may return or exchange the part, but you will be responsible for return shipping and a restock fee may apply.
Don’t Want an Item: All returns must be authorized by Rotation Industries prior to return. All returns must be in new condition. Please contact us to receive a return authorization number and return instructions. All returns must be sent back to us within 30 days. Return shipping will be the responsibility of the customer, as well as proper packing of the returned items. We will NOT accept returns of items damaged due to improper packing by the customer. A restock fee of 25% may apply. If you ordered a wheel set without tires mounted, we will NOT accept returns if tires have been mounted by you or your shop.
Lost or stolen: If an item is lost or stolen after delivery confirmation by the shipping company to the correct address, Rotation Industries will NOT be responsible for refund or replacement. If you would prefer to have the package sent “Signature Required” please notify us before shipment.
Refund Timeline: Refunds are given back to the payment method used for purchase and take 3-5 business days.
Warranty Coverage
All manufactures warranties will be honored for items sold by Rotation Industries. Each manufacturer has different coverage terms and conditions, please ask your sales associate for further information on any warranty coverage. Rotation Industries will administer all product warranties, do NOT contact the manufacturer unless instructed. If you have a warranty claim, please contact Rotation Industries to receive further instructions. Manufacturers’ warranty does not cover abuse, neglect, or improper maintenance. Shipping from the customer to Rotation will NOT be covered, however shipping of a repaired, or replaced, part will be shipped to the customer at no charge within the continental USA.
Rotation product Warranty
Limited Warranty: Rotation Industries products have a 1 year warranty against manufacturing or material defects. Rotation will repair, or replace, the part and is NOT responsible for any labor costs. If you have a warranty claim, please contact Rotation Industries to receive further instructions.
Chrome Limited Warranty: Rotation Industries chrome products have an industry standard 2 year warranty. Chrome parts must always be maintained, cleaned, and protected on a regular basis to ensure longevity and appearance. Road salt, humidity, and sand are most harmful, and should be cared for immediately. Washing with mild soap and water and then protecting the finish with a high quality wax, after exposure to harmful conditions, will help prevent chrome issues. Rotation suggests removing wheels on an annual basis to complete a thorough cleaning and waxing. Abrasive cleaners or waxes should NOT be used. After inspection of the part, Rotation will make the determination if the part has been properly cared for, maintained, or abused. Rotation will repair, or replace, the part if deemed to be covered under warranty. No labor costs will be covered. Shipping from the customer to Rotation will NOT be covered, however shipping of a repaired, or replaced, part will be shipped to the customer at no charge within the continental USA.
Black Wheel Limited Warranty: Rotation Industries offers a 2 year black wheel limited warranty on Rotation’s line of custom wheels. This includes the “Darkside” series, flat black, and gloss black. Rotation suggests removing wheels on an annual basis to complete a thorough cleaning and waxing. Abrasive cleaners or waxes should NOT be used. After inspection of the part, Rotation will make the determination if the part has been properly cared for, maintained, or abused. Rotation will repair, or replace, the part if deemed to be covered under warranty. No labor costs will be covered. Shipping from the customer to Rotation will NOT be covered, however shipping of a repaired, or replaced, part will be shipped to the customer at no charge within the continental USA.
Rotation Small Parts Warranty: Rotation Industries offers a 90 day limited warranty on brake rotors, pulleys, brake pads, and hardware. These parts are considered “wear” items, however Rotation does cover manufacturer defects of these parts for 90 days. If an issue is found, please contact Rotation within 90 days to receive further instructions.
State Law Rights
Not all states allow exclusion of consequential/incidental damages or a limitation of the duration of implied warranties. Depending on state you live, some of the warranties may not apply to you. This warranty gives you specific legal rights and there may be other rights that apply to you based on the state you reside.
Authorized Dealers
All dealers for Rotation Industries are subject to our pricing and advertising guidelines. Rotation Industries reserves the right to suspend or revoke a dealer’s status due to misuse or misrepresentation of our products, as well as advertising below our suggested retail price. For full informational packet, please email sales@rotationwheels.com.
Website Content & Privacy Policy
Thank you for visiting Rotation Industries’ website. All content of this website is the sole property of Rotation Industries, unless otherwise stated. Use or misuse of our content without permission is strictly forbidden. If you continue to browse this website, you agree to the following terms and conditions.
Use of any information or content of this website is at the customer’s risk, and Rotation Industries shall not be held liable. All content of this website can change without notice. Reproduction, use, or distribution of any part of our website without permission is strictly forbidden. This includes, but is not limited to, photos, graphics, content, logos, and design. Resource links provided in this website, do not endorse that specific company or service. Rotation Industries has no responsibility for the content of those website(s).
Rotation Industries, LLC, a U.S. company, located at 3640 N Hwy 1 Cocoa FL 32926, and we take your privacy seriously. Therefore, as set forth in this policy (the “Privacy Policy”), we have implemented practices and procedures that are designed to protect your privacy.
This Privacy Policy governs the Rotation Industries website, currently located at rotationwheels.com. This Privacy Policy also guides our use of the information you provide to us over the phone, such as when you call our customer service call center, or in person.
We are excited to engage with you through your use of the Website and through our various online services and applications that are provided through the Website (collectively, the “Services”). This Privacy Policy is meant to help you understand our practices regarding the collection, use, and disclosure of personal information in connection with these Services as well as inform you of your rights and choices about the use of your information. We will not use, disclose, or share your information except as described in this Privacy Policy.
This Privacy Policy will apply to visitors to the Website and users of any Services. Please remember that you are agreeing to the practices and procedures described in this Privacy Policy when you use the Website and/or Services. If you provide Personal Information, you also agree that information may be transferred from your current location to the offices and servers of Rotation Industries and its authorized third parties. If you do not agree with this Privacy Policy, please do not use the Website or any of the Services.